FAQs

Custom and personalized orders

Because of the nature of the items, unless they arrive damaged or defective, all custom and personalized orders can't be refunded.


About wrong address

If items have shipped to the wrong address that customer provided, items can't be refunded and customers need to pay the shipping fee of resend.



What do you do with my personal information that I submit to your site?

We strictly use your personal information for processing orders and to let you know of any upcoming promotions, special offers and events. We promise that we will not sell or give your personal information to any third parties.



How do I track my Shipment?
Check your order for Tracking number as we use a range of shipping companies:
AU customers, please click this link -> Australia Post Express & Regular
USA, UK, NZ and CA customers, please click this link -> DHL